Refund Policy

We will accept exchanges for items that do not fit or are the wrong size. Please email store@gonzalopalma.com to notify us of your desire to make a return or an exchange within 14 days of your purchase.  Once your return is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

DAMAGE CLAIMS

If there is damage to the item as a result of shipping, please document it with your camera immediately when it arrives so that we can resolve this for you as quickly as possible. Send these photos to store@gonzalopalma.com right away along with your order number and we will take it from there.